Submit a claim

Just fill in this simple form!

FAQ

Can I exchange an item under warranty at your collection office?

Yes, you may! If you’d like to conduct your exchange at our collection office, include a note under “When does it occur?”. You may head down anytime during our opening hours once your warranty claim has been approved.

I would like to exchange an item under warranty at your collection office - do I still have to fill in the form?

Yes, you should still fill in the warranty claim form. This helps us determine if your item is eligible for the warranty before you make a trip, and lets us check if there there is stock available for your exchange at the moment.